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BrownHill Locksmith SpecialistsOpen 24/7 (365) 510-2010
Wooden door with a dark lever handle and empty round bore, beside a deadbolt, latch, screws and screwdriver on a case.

Locksmith · East Gwillimbury

Notes for homeowners and drivers

Think of these notes as the conversation we would have while packing up the tools. What to keep an eye on, what a rekey actually does, why the spare key under the mat is a bad plan, and how to keep a car key from becoming a problem.

Curious about the process?

Person holding a key beside a brass-colored deadbolt on an open painted door while another person watches from inside. — Home Lockout Service, East Gwillimbury

Lockout Services

My lock is a high-security model. Can it still be opened?

Yes. High-security cylinders with security pins, sidebars or restricted keyways are designed to slow an intruder, and they do slow a locksmith too, but they open with the right technique, a decoder made for that keyway, or as a last resort a precise drill through the cylinder followed by a like-for-like replacement. Bring any key card or code card that came with the lock, since restricted keys are cut from those records rather than copied. Home Lockout Service

Will we get something in writing afterwards?

Yes. The visit closes with a written account of which door was opened and how, the condition the hardware was in, anything replaced, the number of keys cut and who received them. Landlords ask for it when locks on a unit change, insurers after a loss, and franchise head offices as a matter of course. Keep it with the lease; it also tells the next locksmith exactly what is on your doors. Business Lockout Service

Does the glue trick work?

It is a well-known idea and a poor one. A drop of adhesive on the other half rarely bonds to a piece of brass sitting in a tight keyway, and what it does bond to is the cylinder, the pins and the face of the lock. That film then has to be dissolved before proper extractors can slide in. Keep the halves apart and dry. Broken Key Extraction

Will my insurer want to see the damage before it is repaired?

Insurers ask policyholders to document the loss, keep damaged property and hold on to receipts, and a securing visit is expected rather than discouraged, because an open door invites more loss. Photograph everything as found, keep the broken hardware in a bag, keep the invoice, and call your insurer as soon as the house is safe. The adjuster can see the old parts and the photos; the door itself need not stay open. Break-In Damage Lock Repair

Two detached brass lock cylinders and four house keys on a wooden counter. — Lock Rekeying, East Gwillimbury

Change or Rekey Locks

Can the garage side door, shed and gate be included?

Yes, and they usually should be, because a side door into the garage is the opening most often forgotten and left on an old key. Any pin-tumbler cylinder on the property can be pinned to the house key if its keyway allows: the man-door into the garage, a shed, a keyed gate latch, and many padlocks. A mailbox lock is usually a small cam lock that is replaced rather than repinned. Mention every opening when you book so the right blanks and cylinders are in the van. Lock Rekeying

Does the finish of the deadbolt matter beyond looks?

It does on an exposed door. Winter salt spray, summer sun and humid air all work on the outside trim, and residential deadbolts carry a finish grade that reflects how well the coating resists them. A lifetime or PVD-style finish stays bright longer on a south-facing or roadside door, while a sheltered porch door can carry any finish you like. Matching the knob or lever below is mostly a matter of taste. Deadbolt Installation

What is a reinforced strike, and is it worth adding?

A standard strike is a thin plate held by two short screws in the jamb, and the jamb is what splits when a door is forced. A reinforced strike or strike box is heavier and is fixed with long screws that pass through the jamb into the framing, spreading the load into the structure. It is one of the most effective upgrades on any exterior door and is usually fitted as part of a deadbolt replacement. Lock Replacement & Upgrade

Can my interior doors be serviced too, and can one key work all of them?

Usually yes to the first, and to the second once the locksmith checks the locks. Interior mortise latches with privacy turn buttons are lighter versions of the entry lock and respond to the same clean and re-spring. Interior locks in a house were sometimes supplied to one bit key, and where the key sections, warding and levers actually match, the locksmith can restore that arrangement so a single key opens several bedroom and bathroom doors. It is a practical thing to have when a child locks a bathroom from inside. Vintage Mortise Lock Service

Hands holding a round metal component against the exposed mechanism inside an open safe door. — Safe Opening & Combination Change, East Gwillimbury

High Security Locks

Will opening my safe damage it?

In most cases the lock and case are left intact, since manipulation, decoding and manufacturer reset paths all work the mechanism the way the original combination would. Drilling is kept for cases where the gentler routes are unavailable or exhausted, aimed at one small point the manufacturer marks as repairable, and patched before the visit ends; a skilled technician aims to leave the rest of the body, hinges and finish unaffected, though the outcome and any effect on the safe's rated protection level depends on its construction. Safe Opening & Combination Change

Will you service a safe that another company installed?

Yes, servicing does not depend on who did the original installation. The locksmith opens the bolt-work, tests the lock through a full cycle, checks the anchoring underneath, and replaces batteries in an electronic lock as needed, regardless of the brand or who fitted it originally. Not knowing the history of the unit just means a slightly more thorough first look before any work begins. Safe Installation & Servicing

Will the new cylinder fit my existing locks?

Usually. High security cylinders are made in the common formats: key-in-knob and lever, rim, mortise and interchangeable core, and many are designed to drop into popular residential and commercial locks. The locksmith identifies your format and confirms fit before ordering. Where a lock is an odd size or in poor shape, a matching lock body is fitted instead, and the door preparation is reused wherever it is standard. High Security Locks

Person holding a door-handle and latch assembly at a worktable outside a glass entrance, with additional handles and tools laid out. — Commercial Rekeying, East Gwillimbury

Commercial Locks

We lost a master key. Does the whole building need doing?

Only the cylinders that master opened, which the keying chart identifies. If the lost key was the top master, that is every lock in the system; if it was a departmental master, it is that department's doors. Where no chart exists, the locksmith reads the cylinders first to establish what the key reached. The remaining doors, and any keys that never opened them, are left exactly as they are. Commercial Rekeying

What is a master key system, in plain terms?

It is a set of keys arranged in levels rather than issued one at a time. An individual change key opens one door, or a small group of doors keyed alike. A sub-master opens a defined group of doors, such as everything on one floor. A single top-level master opens the whole set. The levels are designed around who actually needs each one, then cylinders are pinned to match, so the physical keys follow an organization's real structure instead of years of informal copying. Master Key System Design

Can the system be expanded to more doors later?

Yes. A system installed with some spare capacity in its controller and power supply can usually take another door or two by adding a reader and lock and wiring it back in. A door far from the existing wiring can instead run its own standalone unit. Either way, existing schedules and credentials do not need to be rebuilt from scratch. Access Control Installation

Does a retrofit into an older building work the same way as new construction?

The device and trim choices are the same, but a retrofit usually has to work with a door and frame that already carry someone else's old hardware preparation. Reading what holes and reinforcement already exist, and choosing a device that can use or cleanly replace them, is a bigger part of a retrofit than of a new opening built with the hardware in mind from the start. Panic & Exit Hardware

Two people beside a dark sedan, one holding up a black key fob. — Car Lockout Service, East Gwillimbury

Car Keys

Is an older car easier or harder to open than a new one?

Different rather than easier. An older car usually has a cylinder in every door and simple linkages, so picking or decoding the lock is routine. A newer car may hide its cylinder, has doors full of electronics that call for wedge-and-reach rather than anything inside the door, and adds an immobiliser to any lost-key work. Either way the locksmith chooses the method by the model, not by guesswork. Car Lockout Service

Does the car have to be towed to a shop?

Often not. The cutting machine, blanks and programming tool travel in the van, and the work is done where the car sits: a driveway, a parking garage, the roadside or a workplace lot. The locksmith connects to the diagnostic port under the dash and cuts and programs on the spot. An unsupported or dealer-only system may still need the vehicle to go to a dealer or a suitably equipped shop, which the VIN check flags beforehand. Car Key Replacement

What testing happens before I leave with the new key?

Every door lock, the trunk or hatch, the ignition or start button, and any remote functions are checked with the new key on its own, apart from the original, so neither key is quietly helped along by the other's signal. The vehicle is started more than once to rule out an intermittent issue, and only once both keys pass independently is the visit considered finished. Spare Car Key Duplication

What if my vehicle turns out to need dealer-only programming?

Some manufacturers restrict fob programming to a security-gated procedure that only a dealer system or an approved access pathway can complete. When a vehicle falls into that category, the visit identifies it early, explains what the vehicle specifically requires, and documents anything already confirmed, such as a compatible fob, so the eventual dealer visit is not starting the diagnosis over from nothing. Key Fob Programming

On-site assessment

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(365) 510-2010, open 24/7.